Terms of Service
Effective Date: May 22, 2026
Welcome to Reliable Energy. These Terms of Service (“Terms”) govern your use of this website and any services, communications, estimates, consultations, or programs provided by Reliable Energy Management, Inc. (“Reliable Energy,” “we,” “our,” or “us”).
By accessing this website or using our services, you agree to these Terms. If you do not agree, please do not use this website or our services.
1. Services Provided
Reliable Energy provides energy efficiency and electrification related services, which may include:
- HVAC installation and replacement
- Heat pump systems
- Water heater services
- Electrical upgrades
- Insulation and weatherization
- Energy assessments
- Utility-sponsored energy efficiency programs
- Related residential energy services
Services may vary depending on location, eligibility, utility requirements, funding availability, property conditions, and applicable program rules.
2. No Guarantee of Program Approval
Some services may be offered through utility-sponsored, state-funded, or income-qualified programs.
Submission of information, assessments, applications, or signed enrollment documents does not guarantee:
- Program approval
- Funding availability
- Installation approval
- Scope approval
- Service completion
- Eligibility continuation
Reliable Energy reserves the right to defer, deny, modify, or cancel services if:
- Unsafe conditions exist
- Property conditions prevent installation
- Permits cannot be obtained
- Existing systems are incompatible
- Health or safety concerns are identified
- Program requirements are not met
- Funding or program rules change
3. Customer Responsibilities
Customers are responsible for:
- Providing accurate information
- Maintaining safe and accessible work areas
- Securing pets and personal belongings
- Obtaining HOA approval when required
- Providing access to the property during scheduled appointments
- Disclosing known hazards or unsafe conditions
Failure to provide safe access or accurate information may result in delays, deferment, cancellation, or additional costs.
4. Permits, Inspections & Delays
Certain projects require permits, inspections, HERS verification, utility coordination, or third-party approvals.
Project timelines are estimates only and may be delayed due to:
- Local jurisdiction processing
- Inspection scheduling
- Utility coordination
- Material availability
- Weather conditions
- Site conditions
- Third-party delays
- Program approval processes
Reliable Energy is not responsible for delays caused by agencies, utilities, manufacturers, inspectors, or other third parties.
5. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt unauthorized access to systems or data
- Interfere with website functionality
- Upload malicious software or harmful code
- Copy or reproduce website content without permission
We reserve the right to restrict or terminate access to users who violate these Terms.
6. Intellectual Property
All content on this website, including logos, graphics, videos, photos, text, branding, layouts, and design elements, are the property of Reliable Energy or used with permission.
Unauthorized reproduction, distribution, or commercial use is prohibited.
7. Communications
By submitting your information through our website, forms, advertisements, or other communications, you consent to being contacted by Reliable Energy regarding:
- Service inquiries
- Scheduling
- Estimates
- Program opportunities
- Appointment reminders
- Customer support
Communications may occur by phone, email, or text message.
8. Disclaimer of Warranties
This website and all information provided are offered “as is” and “as available” without warranties of any kind, express or implied.
Reliable Energy does not guarantee:
- Website availability
- Accuracy of content
- Error-free operation
- Continuous access
- Specific energy savings
- Utility bill reductions
- Program funding availability
Actual results may vary depending on property conditions, utility usage, customer behavior, and equipment performance.
9. Limitation of Liability
To the fullest extent permitted by law, Reliable Energy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Website use
- Service delays
- Program eligibility determinations
- Third-party actions
- Permit or inspection outcomes
- Utility interruptions
- Data loss or website interruptions
10. Third-Party Links
This website may contain links to third-party websites, utility providers, manufacturers, financing companies, or government agencies.
Reliable Energy is not responsible for the content, policies, services, or practices of third-party websites.
11. Licensing
Reliable Energy operates under applicable California contractor licensing requirements.
CSLB License #: 704414
12. Governing Law
These Terms shall be governed by and interpreted under the laws of the State of California, without regard to conflict of law principles.
13. Changes to These Terms
Reliable Energy reserves the right to update or modify these Terms at any time without prior notice.
Continued use of the website or services after changes are posted constitutes acceptance of the revised Terms.
14. Contact Information
Reliable Energy Management, Inc.
6829 Walthall Way
Paramount, CA 90723
Phone: (562) 984-5511
